Really serious and trustworthy website, which makes you comfortable from beginning to the end. I was a bit anxious in the beginning; would I get any designs, would the suggesions apply to me/friends/clients, etc. - but that wasn't the problem. The main issue was that I got almost too many to choose from - not the worst dilemma:)
If I had any questions on the way, their FAQsite gave answers to whatever I had in mind. The progress was well explained on the way, and there was nothing to worry about - just the elimination (...hard to do, when you see all the effort the designers put into their work..:().
Anyway - the winner was chosen, and a couple of hours later - all my logos and businesscards were uploaded for approval. Pretty effective!!
Couldn't be more satisfied & happy with the result and the process!
Will definitely use 99designs services again, and have no problem on recommending it to others.